EXCHANGE INFORMATION
We do not currently offer exchanges for another size, simply return any unwanted items for a refund, and place a new order for the correct colour or size required. We’d recommend placing the new order as soon as possible to avoid disappointment.
UK RETURNS
We're paper-free, so please don't include a returns form or invoice with your order being returned.
If for any reason you're not happy with your order, bought from us, don’t worry. You have 60 days from the date of delivery to return product(s) bought directly from us.
Items must be unworn, in new condition with all packaging and tags included and intact.
If you want to return a faulty product, please see below.
A COUPLE OF EASY STEPS TO FOLLOW
Package up the product(s) that you wish to return, ideally reusing the cardboard box they arrived in, and ensure that all items are in their original packaging with the swing tags attached.
Return your parcel to our warehouse address below
PROCESSING TIME
Once we've received your return, our usual turnaround time for returns is 14 working days.
WAREHOUSE RETURN ADDRESS
Mauveworx
c/o havvic Outdoor
1 Nimrod Way
Ferndown Industrial Estate
Wimborne
BH21 7SH
RIGHT TO CANCEL
If you change your mind about your purchase, before you have received it, you can cancel your order within 14 days of purchase. Orders that have already been dispatched will need to be returned to us through the usual method and the order will arrive in its entirety, without having been opened to our warehouse within 14 days of cancellation. In this instance a full refund will be made within 14 days of us receiving the order back.
INTERNATIONAL RETURNS
In order to return your order, we recommend using a tracked service for your own security, with delivery confirmation. Please note that products are your responsibility until they have reached us with confirmed arrival.
- Please send us an email with your name and order number and any relevant information for the item(s) being returned.
- When filling in customs information, please ensure goods are marked as 'Returned Goods' with the product description, and the box ticked for 'Return Goods'. If this is not entered correctly, the parcel will be returned to you by Customs.
RETURN ADDRESS
Mauveworx
c/o havvic Outdoor
1 Nimrod Way
Ferndown Industrial Estate
Wimborne
BH21 7SH
PROCESSING TIME
Returns are currently taking up to 14 working days to process. Once your return has been processed, we'll email over confirmation with your refund details. At busier times, this can take longer, and we really appreciate your patience during these times.
RETURNING A FAULTY ITEM
If the product you've received isn't quite up to scratch, or has developed a manufacturing fault, we'd really like the opportunity to get this right for you. We hate to see a wasted product, so please note that we never send any faulty items to landfill. They will either be repaired, reused, or recycled.
Please contact us to submit your info in relation to your faulty item, and we'll be in touch shortly to get this resolved as quickly as possible.
EXTENDED CHRISTMAS RETURNS
Our extended Christmas returns starts on November 1st, 2023. Any orders after this time will be included, and you have until January 30th, 2024, to return your order for a full refund.
If you would like to return a havvic order which you have been gifted, please obtain the original order number, and follow our returns process. Please note that all returns will be refunded to the original payment method, and that we can only accept returns bought directly from havvic.com. If your havvic item was purchased elsewhere, your item will need to be returned to this retailer.
We are unable to offer a gift card or alternative payment method for your refund.