We hope that you are happy with your purchase, however we understand if you need to return your item(s).

We can offer a refund on items returned in an unworn, like new condition with the tags intact, within 30 days of delivery. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you once approved 

If approved, then your refund or credit will be processed, in the case of a refund a credit will automatically be applied to the original method of payment, with funds returned to you within 10 working days. 

Refunds can only be offered for items received back within 30 days after delivery, in a new (unworn) condition with all labels still attached to the product (don't worry if the integrity of the out wrapping has been compromised during opening.) 

Items that don't have the original labels still attached will be charged a 10% reconditioning fee which will be deducted from your refund. We will notify you if this is required and will not action this until we hear back from you. If we don't hear back from you within 4 working days, we will return the items to you with no refund.

Proof of purchase from us must be available for us to process a refund, items purchased from a third-party stockist must be returned to the store they were purchased from. Any items received in a non-sellable condition will not be accepted. Please ensure that you return the items to us folded and in their original packaging.

Custom embroidered havvic products are not returnable unless faulty.

If you have received an item as a gift, you may still send it back to us, however we will need the original order details, and can only issue a refund to the original card used.

Refunds can take 14 working days to process, so please allow 14 working days from the date we received your parcel before getting in touch. Please note, credit/debit cards may take up to 5 working days to clear into your account, once a refund has been made, depending on which bank you are with.