United Kingdom
ROYAL MAIL STRIKE DELAYS
Due to Royal Mail strike action and subsequent delays, standard orders can take between 5-10 working days to be delivered, however can take longer on occasion. Royal Mail will share a live tracking link where you'll be able to follow your parcel's progress. Please note with current delays, it can take longer than 24 hours for tracking numbers to become live.
** Please Note: Due to the strike action, we cannot guarantee next working day deliveries **
Collections and deliveries will resume the day after strike action finishes. We apologise in advance for any inconvenience caused.
DISPATCHING OF YOUR ORDER
- Orders placed by 2pm daily, GMT/BST Monday – Friday, will be dispatched the same working day.
- Orders received after 2pm GMT/BST Monday – Thursday, will be dispatched the next working day.
- For orders received after 2pm GMT/BST on a Friday or Public Holiday will be dispatched the next working day.
UK MAINLAND DELIVERIES
We aim to have your order delivered within 24 hrs. All orders are dispatched via the Royal Mail Tracked 24 service
NEXT WORKING DAY
Royal Mail Tracked 24, a 1-2 working day service
SATURDAY DELIVERY
Orders dispatched on a Royal Mail Tracked 24, a 1-2 working day service is normally delivered on a Saturday.
REMOTE LOCATIONS
Unfortunately, due to the complexity of shipping to remote areas of the UK, we are unable to guarantee next day delivery, to the Scottish Isles, Scottish Highlands, Channel Islands & Northern Ireland, orders will usually arrive with you within 2-5 days.
Please allow for longer delivery times over the Bank & Public Holidays.
We encourage you to provide your mobile number when you check out, so you can receive notifications from Royal Mail and monitor or make changes to your delivery, your number will not be used for anything else.
INTERNATIONAL SHIPPING
ECONOMY TRACKED SERVICE * SIGNATURE IS REQUIRED *
For orders to the EU we aim to have your order delivered within 5 – 10 working days
For orders to the Rest of the World we aim to have your order delivered within 7 – 10 working days, may take a little longer to various parts of the world.
SHIPPING INTO THE EU
Our shipping to EU countries is inclusive of customs and import tax, meaning no nasty surprises when you're expecting your delivery - we've got you covered.
We're really pleased to say that our international couriers now off-set 100% of all carbon emissions produced by our international transport including those by delivery partners - a greener step in the right direction
SHIPPING INTO THE USA
Good news - goods imported into the USA for personal use that are under $800 (total order value) are free from import tax. Unfortunately, any charges that are applicable are out of our control and you will be required to settle these yourself. Please check any charges with your local government to avoid nasty surprises.
SHIPPING INTO AUSTRALIA AND NEW ZEALAND
Good news - goods imported into Australia for personal use that are under 1000AUD (total order value) are free from import tax. Unfortunately, any charges that are applicable are out of our control and you will be required to settle these yourself. Please check these out with your local government to avoid any nasty surprises.
New Zealand customers, please check your local import duties for the most up to date information.
SHIPPING INTO CANADA
Canadian customers, please note that you will almost certainly incur import taxes and/or customs duties (known as a 'COD' charge when you are asked to pay). Unfortunately, this is out of our control, and you will be required to settle these yourself. Please check these charges with your local government to avoid any nasty surprises, please understand that these charges are often non-refundable.
SHIPPING TO THE REST OF THE WORLD
We're really pleased to say that our international couriers now off-set 100% of all carbon emissions produced by our international transport including those by delivery partners - a greener step in the right direction
Please note that deliveries outside of the UK and EU will incur import taxes and/or customs duties. Unfortunately, this is out of our control, and you will be required to settle these yourself. Please check these out with your local government to avoid any nasty surprises.